Hurricane Helene Relief

We are actively compiling a list of resources that are providing storm relief across our state. Please continue to check here, as we will add more info as it becomes available.

Scroll Down for Resources Listed by County.

The devastation from Hurricane Helene’s disastrous and deadly path through Western North Carolina is heartbreaking. We understand how frightening this is and want to help provide as many resources as we can. Please know that you can always call our office at 1-800-662-8706 or email us at info@arcnc.org for assistance.

State and National Resources

Call 211 First

Put your loved one on a list for a well-check.

County Emergency Management Agencies

Rescue

U.S. Coast Guard Sector North Carolina- If you are in need of rescue in WNC, contact the NC Search and Rescue Center at 211 or 1-888-892-1162

Emergency Mental Health Crisis Needs

Open Shelters

Emergency shelters are open at many locations.

United Way Missing Person / Welfare Check Request

Text PERSON to 40403 to add a loved one to search and rescue efforts or fill out the online form.

American Red Cross Reunification

If you need assistance locating or connecting with a loved one because of Hurricane Helene, the Red Cross may be able to help.

Disaster Distress Helpline

The Disaster Distress Helpline (DDH) provides year-round disaster crisis counseling. This toll-free, multilingual, crisis support service is available 24/7 to those who are experiencing emotional distress related to natural or human-caused disasters. Call or text 1-800-985-5990.

Individual Assistance

This is the FEMA disaster assistance program.

Cleanup Assistance and Information

Crisis Cleanup Hotline 844-964-1386 (closes 10/25/2024)

Boil Water Advisories

Power Outages

Power outage data from these utilities is automated and will update approximately every 30 minutes.

Vaya TP Contact Info

Nurse Advice Line:
1-800-290-1623
Available 24/7

Pharmacy Benefits Line:
1-800-540-6083
Monday-Saturday 7 am-6 pm

Member Service Line:
1-800-962-9003
Monday-Saturday 7 am-6 pm

Partners TP Contact Info

Nurse Advice Line:
1-888-369-2452
Available 24/7

Pharmacy Benefits Line:
1-866-453-7196
Available 24/7

Member Service Line:
1-888-235-4673
Monday-Saturday 7 am-6 pm

Alliance TP Contact Info

Nurse Advice Line:
1-855-759-9400
Available 24/7

Pharmacy Benefits Line:
1-855-759-9300
Monday-Saturday 7 am-6 pm

Member Service Line:
1-800-510-9132
Monday-Saturday 7 am-6 pm

Trillium TP Contact Info

Nurse Advice Line:
1-877-685-2415
Available 24/7

Pharmacy Benefits Line:
1-866-245-4954
Monday-Saturday 7 am-6 pm

Member Service Line:
1-877-685-2415
Monday-Saturday 7 am-6 pm

Operating Pharmacies

List of operating pharmacies in counties affected

NC Medicaid Temporary Flexibilities

Flexibilities for the NC Medicaid program, including NC Medicaid Direct and NC Medicaid Managed Care.

Accessibility in Shelters

A checklist to help evaluate accessibility in shelters

Autism Society of NC

Hurricane Resources

Health Matters

Here are some tips you can use to keep safe.

Hurricane Helene: Fact vs. Rumor

There are many false reports and misinformation being shared on social media about the response to Hurricane Helene.

Important Information for People Enrolled in WIC

WIC provides access to healthy food, breastfeeding support, nutrition education and referrals for health care and community services.

North Carolinians Enrolled in Food and Nutrition Services

Starting today, people and families in North Carolina who are enrolled in the Food and Nutrition Services (FNS) program can use their benefits to purchase hot food.

Hurricane Rumor Response

Help keep yourself, your family and your community safe by being aware of rumors and scams.

Huracán Helene: Respuestas a rumores y preguntas frecuentes

Ayude a mantener su seguridad, la de su familia y comunidad tras el paso del huracán Helene al conocer sobre los rumores y estafas.

US Postal Service / Mail Services

Western North Carolina USPS Locations

County by County Supports

Agency Number/Address Resource/ Support
West Wilkes Middle School 1677 N, NC-16, Wilkesboro showers, food, water, hygiene items, baby items
Ashe Food Pantry 336-846-7019 115 Colvard Street Jefferson, NC 28640 food, FEMA internet
Ashe County High School 184 Campus Dr, West Jefferson, NC 28694 shelter, oxygen concentrators
Westwood and Mountain View Elementary 4083 US-221, West Jefferson, NC 28694 & 2789 Hwy. 221 North , Jefferson, NC 28640 distribution site for supplies
Old Store at Grassy Creek (336) 384-1220 710 Grassy Creek Rd, Grassy Creek, NC 28631 WIFI, coffee, ice
West Jefferson United Methodist Church (336) 246-5292  107 W 2nd St, West Jefferson, NC 28694 hot meals, cleaning supplies, water, charging stations
First Baptist Church West Jefferson (336) 846-5141 8 W 2nd St, West Jefferson, NC 28694 free Wi-Fi up to 8 users at a time password: WJFbcFREE
Ashe Memorial Hospital 200 Hospital Ave, Jefferson, NC 28640 (336) 846-7101 8-bed oxygen tent
Ashe Baptist Association (336) 846-5631 204 Beaver Creek School Rd, West Jefferson, NC 28694 charging stations, clothes, towels, toothbrushes
Jefferson United Methodist Church (336) 846-9512 115 E Main St, Jefferson, NC 28640 charging stations, showers, non-portable water, free meals at 12 pm
Ashe County Arts Council 336-846-2787  303 School Ave., West Jefferson, NC, 28694 WIFI, charging stations, outdoor spigots for water
The Gathering Church (828) 278-8094  370 Mt Jefferson St Park Rd, West Jefferson, NC 28694 charging stations, water, internet, daily meals 5-7 p.m

Communications | Where to Find Food, Water, Shelter | Finding People or Pets / Checking on Folks | How to Help | Clean-Up Guidance | Financial Assistance | Health and Well-being

 

 

Agency Number Supports
Hearts with Hands 828-667-1912 food and essentials
Manna Food Bank 1-800-820-1109 food
Beloved Asheville 828-571-0766 food and water
Asheville Buncombe county Christian Ministry 828-259-5300 food, water, clothing, motel vouchers
Homeward Bound of WNC 828-579-3479 clothing, essentials,
Lowe’s 95 Smokey Park HWY, Asheville water- 1 case or 1 gallon per person
Pisgah Brewing 2948 US-70 , Black Mountain filling jugs of water
Mission Hopsital 509 Biltmore Ave free potable water
12 Baskets Café (828) 772-7115 610 Haywood Rd, Asheville, NC lunch 10-1pm, charging stations
Asheville Mall Barnes & Noble (Global Empowerment Mission Basecamp) 3 S. Tunnel Rd, Asheville, NC water, food, cleaning supplies, tarps, pet supplies, hygiene supplies
AB Tech 16 Fernihurst Dr, Asheville Shelter (no pets)
AG Center 765 Boylston HWY, Fletcher Shelter
First Baptist Church of Swannanoa (828) 686-5123 503 Park St, Swannanoa, NC 28778 Shelter, food, water, supplies (donations coming daily)

Communications | Where to Find Food, Water, Shelter | Finding People or Pets / Checking on Folks | How to Help | Clean-Up Guidance | Financial Assistance | Health and Well-being

 

Agency Number/Address Resource/Support
Foothills Higher Education and Training Center 2128 South Sterling Street, Morganton, NC General Supplies (8a.m-8p.m)
Phifer YMCA (828) 679-2500 2165 S Sterling St, Morganton, NC Showers and charging stations (do not need to be a member)
Old Kmart Parking Lot 110 Bost Rd., Morganton, NC Free bagged ice
Fiddlers Run Shopping Center 160 Fiddlers Run Blvd., Morganton, NC Free bagged ice
Brentwood Water Corporation Office Parking Lot 1911 Jamestown Rd., Morganton, NC Free bagged ice
Foothills Thrift Store Parking Lot 2886 US-70, Morganton, NC Free bagged ice
Missionary Ridge First Baptist Church 5612 John Watts St, Morganton, NC 12:00p.m- 4:00p.m
Water, Food and Supplies
The Rising Church 300 Rockford St, Morganton, NC Beginning at 5p.m Water, Cleaning Supplies, etc
Morganton First Church of God 675 Summers Rd, Morganton, NC 9:00 AM – Breakfast
5:00 PM – Dinner
Bring extra paper plates if you can!
Drexel First Church of God 300 Oakland Ave, Drexel, NC Water

 

Communications | Where to Find Food, Water, Shelter | Finding People or Pets / Checking on Folks | How to Help | Clean-Up Guidance | Financial Assistance | Health and Well-being

Agency Number/Address Resource/Support
Caldwell Public Library 120 Hospital Ave NE, Lenoir, NC Internet, charging stations
Oak Hill Methodist Church 2239 NC HWY 181 Morganton, NC Shelter
Granite Falls First United Methodist Church 9 Lakeside Ave, Granite Falls, NC bags of food, lunch 12-2 & dinner 5:30-7:30 p.m, charging stations, ice, showers
WSA Fitness Center 3440 Hickory Blvd (Highway 321), Sawmills, NC Warm Showers
Concord Baptist Church 74 Falls Ave, Granite Falls, NC Warm Showers 10 a.m-4p.m
Legit Fitness Hudson 3136 Hickory Blvd, Hudson, NC Warm Showers
Mount Zion Baptist Church 1787 Cajah Mountain Rd, Hudson, NC Warm Showers Wednesday at 6:30 p.m
Dudley Shoals Baptist Church 1882 Dudley Shoals Rd, Granite Falls, NC Warm Showers 9 a.m- 4 p.m
Agency Number/Address Resource/Support
Murphy Health & Fitness 695 Connahetta St. Murphy, NC Showers, wifi, charging stations, water
Murphy First United Methodist Church 73 Valley River Ave, Murphy, NC Wifi hotspot

Communications | Where to Find Food, Water, Shelter | Finding People or Pets / Checking on Folks | How to Help | Clean-Up | Financial Assistance | Health and Well-being

Resource Number/Address Resource/Support
Haywood Christian Ministry 828-456-4838 food, clothing
Mountain Projects 828-452-1447 clothing, food, shelter, fuel, transportation
WNC Livestock Center 828-216-4496 livestock needs
Pops Butts on the Creek 1584 Soco Rd. Maggie Valley, NC food, motel assistance, toiletries, gas, hot meals

Communications | Where to Find Food, Water, Shelter | Finding People or Pets / Checking on Folks | How to Help | Clean-Up | Financial Assistance | Health and Well-being

Agency Number/Address Resource/Support
Children and Family Resource Center 828-698-0674 diapers, wipes, formula
First Baptist Church 312 5th Ave. West 828-693-3493 general supplies 12-4 p.m
NC Justice Academy 3971 Chimney Rock Rd. Hendersonville water, food, general supplies
North Henderson High 35 Fruitland Rd. Hendersonville food, water, general supplies
IAM Interfaith Assistance Ministry 828-697-7029 food distribution 2p.m-5p.m
Call Center for non-Medical requests for information 828-771-6670

Communications | Where to Find Food, Water, Shelter | Finding People or Pets / Checking on Folks | How to Help | Clean-Up Guidance | Financial Assistance | Health and Well-being

Agency Number/Address Resource/Support
Mountain Projects 828-507-0837 clothing, transportation, shelter, fuel, food
Cashiers Baptist Church 213 US-64, Cashiers, NC food, water, baby supplies, food, general supplies 8a.m-6p.m
The Fishes and Loaves Food Pantry 543 Frank Allen Road
Cashiers, NC
food
The Community Table 23 Central St, Sylva, NC  (828) 586-6782 hot meals starting at 4p.m, water
Cornbread and Roses 1294 Savannah Dr, Sylva, NC food Wednesday 6-8 pm, Thursday 12-2 and Sunday 12-2.

Communications | Where to Find Food, Water, Shelter | Finding People or Pets / Checking on Folks | How to Help | Clean-Up Guidance | Financial Assistance | Health and Well-being

Agency Number Resource
Community Housing coalition of Madison County 828-649-1200 Home repairs from Helene
Ebbs Chapel Community Center 281 Laurel Valley Rd. Mars Hill, NC Food and water
Laurel VFD 4949 NC 212 HWY, Marshall, NC Food and water
Mars Hill Fire Department 56 N. Main St., Mars Hill, NC Food and water
Country VFD 486 Church Rd, Hot Springs, NC Food and water
Walnut VFD 10025 US 25/70 HWY Food and water
Big Pine VFD 7909 Big Pine Rd., Marshall, NC Food and water
Beacon of Hope 5111 US 25/70 Marshall, NC Food and water 12 p.m-4 p.m hot meal 6 p.m
Center Community Center 1300 Grapevine Rd, Marshall, NC Food, water, diapers, WIFI Open Wed & Fri 7 a.m-1 p.m until more volunteers come in (call for updates)
Mutual Aid Hub 1685 HWY 213 Marshall, NC Food, medical supplies, and more as supplies come in. Open 2-6 p.m daily

Communications | Where to Find Food, Water, Shelter | Finding People or Pets / Checking on Folks | How to Help | Clean-Up Guidance | Financial Assistance | Health and Well-being

Agency Number Resources/Support
Foothills Food Hub 828-748-8225 food, water
Glenwood Baptist Church 155 Glenwood Ch. Rd. Marion shelter
Senior Center in Marion 100 Spaulding Rd. Marion shelter
YMCA of Marion 348 Grace Corpening Dr Shelter
Hicks Chapel Church 6008 HWY 221 N, Marion food and water
Former TJ’s 8153 HWY 221 N Marion food and water
Old Fort Town Hall 38 Catawba Ave, Old Fort food and water
Solid Rock Freewill Baptist Church 7860 HWY 226 S, Nebo food and water
Grace Community Church 5182 US 70 W. Marion community meals: lunch 11-12:30 Dinner 4-5:30 pm

Communications | Where to Find Food, Water, Shelter | Finding People or Pets / Checking in on Folks | How to Help | Clean-Up | Financial Assistance | Health and Well-being

Agency Number/Address Resource/Support
WTOE Radio 1470 AM Live broadcast update daily shortly after 1 p.m
Mitchell High School 416 Ledger School Rd, Bakersville, NC Red Cross Shelter, food, supplies
First Baptist in Spruce Pine 125 W Tappan St, Spruce Pine, NC Red Cross Shelter
Bakersville Fire Department 06 Bakers Ln, Bakersville, NC Oxygen tank exchanges
Spruce Pine Fire Department 100 Fire Fighter Way, Spruce Pine, NC Oxygen tank exchanges
Parkway Fire Department 12966 Highway 226 S, Spruce Pine, NC Drinking water, non-potable water, food, charging stations 8 a.m-5 p.m
Temple Baptist of Newland 117 Prison Camp Rd., Newland, NC Supplies, hot meals 8 a.m-8 p.m

Communications | Where to Find Food, Water, Shelter | Finding People or Pets / Checking on Folks | How to Help | Clean-Up | Financial Assistance | Health and Well-being

Agency Number/Address Resource/Support
Tryon Equestrian 25 International Blvd, Mill Spring, NC Water, basic food needs
Columbus Town Hall 95 Walker St, Columbus, NC Water, basic food needs
Saluda Elementary Bus Parking Lot 214 E Main St, Saluda, NC Water, basic food needs
Tryon Town Hall 301 N Trade St, Tryon, NC Water, basic food needs
Sunny View 86 Sunny View School Rd. Mill Spring, NC Water, basic food needs

Communications | Where to Find Food, Water, Shelter | Finding People or Pets / Checking on Folks | How to Help | Clean-Up Guidance | Financial Assistance | Health and Well-being

Agency Number/Address Resource/Support
Lake Lure Resource Center: Ingles 276 NC-9, Lake Lure, NC Food, showers, restrooms, charging station, tool trailer, WIFI
Lake Lure Baptist Church 6837 US Hwy 64/74A Lake Lure NC Shower trailer, restrooms, meals, all available daily 12 p.m-5 p.m

Communications | Where to Find Food, Water, Shelter | Finding People or Pets / Checking on Folks | How to Help | Clean-Up Guidance | Financial Assistance | Health and Well-being

Agency Number/Address Resource/Support
Family Resource Center 300 Hughs Branch Rd. Bryson City, NC emergency food, clothing, hygiene products, cleaning supplies
Darnell Farms 2300 Governors Island Rd, Bryson City, NC food

Communications | Where to Find Food, Water, Shelter | Finding People or Pets / Checking on Folks | How to Help | Clean-Up Guidance | Financial Assistance | Health and Well-being

Agency Number/Address Resource/Support
Cedar Mountain Community Center 10635 Greenville Hwy. Cedar Mountain, NC hot meals 9am-11am, 12pm-2pm, 4pm-6pm
Bread of Life 238 S Caldwell St., Brevard, NC meals  12pm-2pm
Balsam Grove Community Center 8732 Parkway Rd., Balsam Grove, NC meals until power is restored 11am-4pm
All Local Fire Departments All over the county bottled water
City Sports Complex 324 Ecusta Rd, Brevard, NC Water filling station 10 a.m-2 p.m
Territory Brevard 43 S Broad St UNIT 102, Brevard, NC Water filling station
Cedar Mountain Canteen 10771 Greenville Hwy, Cedar Mountain, NC Water filling station
DD Bullwinkles 60 E Main St., Brevard, NC Water filling station
First Baptist Church 94 S Gaston St., Brevard, NC Water filling station 10 a.m-4 p.m
First United Methodist Church 325 N Broad St., Brevard, NC Water filling station 9a.m- 12p.m
Pisgah Forest Baptist Church 494 Hendersonville Hwy., Brevard, NC Water filling station 10 a.m- 4p.m

Communications | Where to Find Food, Water, Shelter | Finding People or Pets / Checking on Folks | How to Help | Clean-Up Guidance | Financial Assistance | Health and Well-being

Agency Number/Address Resource/Support
The Valle Crucis Conference Center (828) 963-4453 146 Skiles Way, Banner Elk, NC showers, coffee, charging stations, water, some other general supplies
Meat Camp Fire Department (828) 264-3668  4797 NC-194, Boone, NC water, hot meals, packaged food, MRE’s, limited toiletries, personal care items, pet food, diapers, cleaner 9a.m-6p.m
Foscoe Christian Church 8834 NC HWY 105 S., Boone hot meals 11-5 p.m
Mountaineer Raritan Club 1161 US-321, Sugar Grove hot meals 11-5 p.m
Meat Camp Baptist Church 236 Meat Camp Baptist Church Rd. Boone hot meals 11-5 p.m
Pleasant Grove Baptist Church 1564 Silverstone Rd. Zionville hot meals 11-5 p.m
Watauga High School (828) 264-2407 300 Go Pioneers Dr, Boone, NC 28607 water distribution 8 a.m-6 p.m
The Hungerand Health Coalition 141 Health Center Dr. Suite C 828-264-5212 Insulin, some food and supplies 9a.m-4p.m

Communications | Where to Find Food, Water, Shelter | Finding People or Pets / Checking on Folks | How to Help | Clean-Up | Financial Assistance | Health and Well-being


Donate to The Arc of North Carolina Hurricane Relief Fund

Thank you for considering a donation during this difficult time. Your tax-deductible donation will be used for our many staff who live and work in Western North Carolina and whose lives are completely upended.